Wednesday, April 30, 2008

Learning From the Cap'n

I'm reading about the Best Damn Ship in the Navy and the first thing that I learned that I really want to implement is that it's important that people know you care about them. This sounds like a no-brainer, but the chapter on this really opened my eyes. It made me realize that there are a lot of things we do unintentionally that give people the feeling that we don't really care.

Here's my list of things that I want to stop or start doing:
  • Don't let the phone interrupt an in-person conversation. The one exception is if I'm expecting an important call. In that case, I'll warn the person I'm talking to that I may need to be interrupted (so they know it's not because I don't value my time and/or conversations with them).
  • If I'm on e-mail when someone comes to talk to me, I'll ask them to wait a moment so I can finish what I'm doing and then physically turn away from the computer screen (and not look back at it while I'm talking to the person).
  • When talking on the phone, I will not multi-task by working on e-mail. I can always tell when I don't have someone's full attention, so people can probably tell when I'm not focused.
  • Be on time for meetings. This is the hardest one for me, especially when I have things scheduled back-to-back. It means that I will have to set expectations in meetings that I can't run over, because I have another committment. It also means paying attention to the clock.

Those are the things I get to work on because of the Cap'n's advice. let me know if you have any other good advice for sending the message that you really care about people.


Becky said...

A big, fat, sloppy, kiss. OK-so that isn't always appropriate. Something I have learned in the military is-everybody is early. If you show up 10 min. early, you are late. Actually, it is kind of refreshing. I hate when someone interupts me to answer the phone or puts me on hold for call waiting and especially when they come back and hang up on me because the other call is more important. I like the idea of warning them up front that you are waiting for a call.

An Ordinary Mom said...

These are excellent tips, things we all should be aware of. I should check this book out from the library.

My Ice Cream Diary said...

I also don't answer call waiting when talking with someone I care about (unless I am expecting an important call and warn them first)

And I have to work really hard at not interupting. I am one of those annoying people that listens only long enough to think up something to say and then start blabbing without listening. I'm getting better but I'm still bad at it.