Here's my list of things that I want to stop or start doing:
- Don't let the phone interrupt an in-person conversation. The one exception is if I'm expecting an important call. In that case, I'll warn the person I'm talking to that I may need to be interrupted (so they know it's not because I don't value my time and/or conversations with them).
- If I'm on e-mail when someone comes to talk to me, I'll ask them to wait a moment so I can finish what I'm doing and then physically turn away from the computer screen (and not look back at it while I'm talking to the person).
- When talking on the phone, I will not multi-task by working on e-mail. I can always tell when I don't have someone's full attention, so people can probably tell when I'm not focused.
- Be on time for meetings. This is the hardest one for me, especially when I have things scheduled back-to-back. It means that I will have to set expectations in meetings that I can't run over, because I have another committment. It also means paying attention to the clock.
Those are the things I get to work on because of the Cap'n's advice. let me know if you have any other good advice for sending the message that you really care about people.